“I am reaching out after several failed attempts at reaching someone at this hotel who could help me. I originally booked my stay with this hotel, specifically because of the pet policy as I intended to travel with 2 dogs. The booking website specifies "Pets allowed. Non-refundable fee of $50 for each pet per stay." On Monday 05/09/2022, more than 72 hours before my stay, I called to confirm this pet policy. At this time only, I became aware that the policy documented on the booking website was misleading and incorrect. Although the statements “Pets allowed” and “each pet” imply otherwise, I was informed that in fact a maximum of 1 pet is allowed. I first asked if there were any alternative options, such as transferring my reservation to another Marriott property that could accommodate me, but was told by the Marriott representative that my only option was to cancel my reservation. Given no other choice, I accepted this circumstance and agreed to cancel (cancellation #53678224) upon learning this new information. Given the circumstances, I did not expect to be charged for the full amount of this stay which never occurred. And despite being a long-time Marriott customer for both personal and business travel, I have been unable to even speak to anyone to discuss flexibility regarding the refund policy, which is a reasonable request considering the timing and the error on the website. I am hopeful that someone at Marriott can quickly correct the poor experience I have received so far.”

“Element Times Square was amazing! We stayed for a weekend in May. The hotel was very Clean, the Location is Perfect, (close to all the sightseeing/attractions without walking out to a huge crowd of people), there are a Ton of Dining options in the area, Friendly and Helpful staff, Nice Large rooms, Great city views, super Comfortable beds, and Hot Breakfast Every morning . Highly recommend!”