“Great location near transportation options. We took the river taxi from the Southbank River walk for the Jags playoff game. The room space was great. Dirty dish was still in the dishwasher in room and bottle cap between table and wall. Everything was great.”

“This is the email I sent to Jeff, Director of Operations at the location in question Jeff, We have several issues that we need addressed if someone can contact me. Issues that need to be immediately addressed by Hilton: - We were put in a dirty room, the tub was not clean (see attached image dirty unclean tub). - We came to check in at 2pm and were told our room was not ready and it would not be ready until 3pm.  We went back to the front desk at 3:30pm to check on the status of the room.  Beth (the front desk clerk) went back and forth with housekeeping to find us a room, with the housekeeper telling her that room 536 was ready to go.  Which is the room we were given. - Dirty towel was in the bathroom, the linens on the pull out couch had not been changed, my wife had to change them as the housekeeper had already left for the night (see attached image unclean sheets and blankets). - The towel bar in the bathroom was coming out from the wall (see attached image towel rack). - On Friday and again on Saturday, when this was brought to the attention of the front desk,  we were told a reduced room rate would be given for our stay but now we are being charged more than what was originally proposed (via the Hilton website) when we booked the room, without the discount for the inconvenience. - The room smelled like smoke as soon as we walked in.  At first, we weren't sure why until we found Black & Mild wrappers on the floor where our kids were playing (see 2 attached images for the Black & Mild wrappers).  This just confirmed our suspicion that the room was not cleaned properly. - Then only 1 working elevator for 2 properties (with over 150 units between the two buildings) for 2 days. Attachments: - Invoice Dated 2/26/2023 - Picture of Original Booking Email illustrating a different final cost - Pictures of feces on the unclean bathroom wall - Pictures of the dirty / unclean bathtub - Pictures of the unclean / dirty sheets on pullout couch - Picture of black and mild labels on an unclean floor.  This would explain the awful smoke smell in our room. In closing, this was one of the worst Hilton stays my family has experienced. Ever!  I have been a Diamond member for years and cannot remember the last time we had such an awful experience.”