Element New York Times Square West
311 West 39th Street, Near Madame Tussauds Wax Museum, New York, NY 10018, United States
Rating
3.9
GreenLeader
2024
Price Level
$$$
Rooms
411
Pets
Yes
from
$ 1,456.68
19
Jan
Element New York Times Square West, New York
Element New York Times Square West
This stylish Manhattan hotel is located in the Theater District and is 644 metres from Times Square. It offers a 24-hour gourmet pantry and rooms with a 32-inch flat-screen TV. The modern guest rooms at Element by Westin Times Square are equipped with a DVD player iPod docking station and free Wi-Fi. They are furnished with a microwave refrigerator and coffee maker. This non-smoking hotel features an on-site gym with a variety of cardio machines. Bicycle rentals are available. A breakfast buffet is served every morning at the Element. Snacks are sold at the 24-hour pantry. Madison Square Garden is 483 metres from the Times Square Element. NBC Studios and Rockefeller Center are 1.6 km from the hotel.
Price & Availability
Select your room
1 King Bed ·
Bed & Breakfast
17% discount
Non Refundable
Traditional King, Guest Room, 1 King ·
Bed & Breakfast
Package Rate
Cancel free of charge before Sat, 11 Jan 2025
Traditional Room, 1 King Bed ·
Bed & Breakfast · 1 King Bed
Non Refundable
Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower) ·
Bed & Breakfast · 1 King Bed
Non Refundable
City View King, Deluxe Guest Room, 1 King, City View ·
Bed & Breakfast
Package Rate
Cancel free of charge before Sat, 11 Jan 2025
Deluxe Room, 1 King Bed, City View ·
Bed & Breakfast · 1 King Bed
Non Refundable
Traditional King, Guest Room, 1 King ·
Room Only
Cancel free of charge before Thu, 9 Jan 2025
Studio King, Studio, 1 King ·
Bed & Breakfast
Package Rate
Cancel free of charge before Sat, 11 Jan 2025
Studio King City View, Studio, 1 King, City View ·
Bed & Breakfast
Package Rate
Cancel free of charge before Sat, 11 Jan 2025
City View King, Deluxe Guest Room, 1 King, City View ·
Room Only
Cancel free of charge before Thu, 9 Jan 2025
Studio, 1 King Bed ·
Bed & Breakfast · 1 King Bed
Non Refundable
Studio, 1 King Bed, City View ·
Bed & Breakfast · 1 King Bed
Non Refundable
Studio King, Studio, 1 King ·
Room Only
Cancel free of charge before Thu, 9 Jan 2025
Studio King City View, Studio, 1 King, City View ·
Room Only
Cancel free of charge before Thu, 9 Jan 2025
King Junior Suite, 1 Bedroom Suite, 1 King ·
Room Only
Cancel free of charge before Thu, 9 Jan 2025
Junior Suite, 1 Bedroom , 1 King Bed ·
Bed & Breakfast
Junior Suite, 1 Bedroom ·
Bed & Breakfast
Cancel free of charge before Mon, 30 Dec 2024
King Junior Suite, 1 Bedroom Suite, 1 King ·
Bed & Breakfast
Non Refundable
City View King Suite, 1 Bedroom Suite, 1 King, City View ·
Room Only
Cancel free of charge before Thu, 9 Jan 2025
City View King Suite, 1 Bedroom Suite, 1 King, City View ·
Bed & Breakfast
Non Refundable
Suite, 1 Bedroom, City View ·
Bed & Breakfast
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Good
3.9
1144 reviews
5
1841
4
2090
3
703
2
341
1
279
Customers Review
Location 5
Cleanliness 4
Comfort 4
Neighborhood 4.2
Amenities 4
Condition 3.9
Recomendation 77.6%
“Very clean room. Very nice staff. Love the breakfast buffet! Love the kitchenette. Zero complaints. I would stay there again. Close to Time Square and subway. 4/29/22-5/4/22”
— Joyce Hayden
“I am reaching out after several failed attempts at reaching someone at this hotel who could help me.
I originally booked my stay with this hotel, specifically because of the pet policy as I intended to travel with 2 dogs. The booking website specifies "Pets allowed. Non-refundable fee of $50 for each pet per stay." On Monday 05/09/2022, more than 72 hours before my stay, I called to confirm this pet policy.
At this time only, I became aware that the policy documented on the booking website was misleading and incorrect. Although the statements “Pets allowed” and “each pet” imply otherwise, I was informed that in fact a maximum of 1 pet is allowed.
I first asked if there were any alternative options, such as transferring my reservation to another Marriott property that could accommodate me, but was told by the Marriott representative that my only option was to cancel my reservation. Given no other choice, I accepted this circumstance and agreed to cancel (cancellation #53678224) upon learning this new information.
Given the circumstances, I did not expect to be charged for the full amount of this stay which never occurred. And despite being a long-time Marriott customer for both personal and business travel, I have been unable to even speak to anyone to discuss flexibility regarding the refund policy, which is a reasonable request considering the timing and the error on the website.
I am hopeful that someone at Marriott can quickly correct the poor experience I have received so far.”
— Audrey Allen
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