Experience Paradise at Hotel Xcaret Arte in Playa del Carmen, Riviera Maya & Cozumel Island Mexico

Brian R

Jul 15, 2022

4

The hotel was absolutely amazing. The main reason I’m giving it a 4 out of 5 is because the restaurant reservations are a mess. Every restaurant we went to at night had so many empty seats yet they were “full.” Also, we stayed in Arte but to get to Mexico (the adjacent, kid-friendly hotel) it is so difficult. We wondered around for 30 minutes trying to get to one reservation. There’s not a direct path, there are just winding paths with multiple options. The rooms are amazing! We had an outside bathtub which was so nice! The technology in the room, light switches and STEAM shower were also great! I HIGHLY recommend this hotel but make sure you make reservations for every night you want to eat, otherwise you’ll be eating at the buffet.

Don Mosca

Jul 13, 2022

5

Don't forget to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your place. This site will compare hundreds of booking web sites and usually will have rates much cheaper compared to others! Thank me later! This resort is one of my favorites in the area. I have been coming here for a long time. If you stay for a few days you for sure will love it I'm sure! This was the best vacation I have ever been on. The resort was beyond impressive. Such a beautiful place.The employees offered genuine, friendly hospitality. The food was delicious-- so many amazing options. The bed was super comfortable and room and balcony were beautiful. I felt more relaxed than I had in years... YEARS! I hope to come back again!!

T G (Crimson_BlueJay)

Jul 03, 2022

5

I’ve just returned home from a five-day, four-night stay at Hotel Xcaret Arte and I woke up this morning a little sad to be back in my own bed instead of waking up for another day in paradise. My experience was amazing, I could not be happier or more satisfied. For a week I was pampered like a king and sat in the lap of luxury. Bottom line, I’m already counting the days until I’m next able to visit the resort, I give it five stars, two thumbs up, and an across-the-board A+ job well done rating. I would strongly encourage you all reading this review to visit and experience the magic for yourselves. Let me say that I’m the kind of person who by default weights negative reviews more than positive ones. I always read the one-star reviews first and dwell on them. I did that for this trip and almost worked myself up to cancelling after reading all the bad reviews. I’m so thankful that I didn’t. I would encourage you to set aside your concerns, trust that things will be great, be flexible and open to new experiences, and just do it. Go! You won’t regret it. Hotel Xcaret Arte family, thanks again for the wonderful vacation. I can’t wait to see you all again!

Kimberly Osborne

Oct 11, 2021

5

Our honeymoon was nothing short of excellent...thanks to Xcaret Arte! We felt welcomed as soon as we stepped off the shuttle. I cannot say enough about Sergio. He greeted us upon arrival and he made sure that we wanted for nothing. Our luggage was taken my mistake at the airport and he made sure we received it. We saw him everyday of our stay and he was always ready to assist in any way he could. It was a very relaxing yet fun experience and I look forward to going back next year!!

Brooke Ahl

Oct 03, 2021

5

We had an absolutely amazing trip, however there was one outstanding moment I wanted to share with you. When we had dinner at Encanta our server was Antonio and he was amazing. I also greatly appreciated him pulling other staff members over to try explaining our dish in English. I love the teamwork the manager Ramon has built in this restaurant. And we made sure to let Ramon know how much we appreciated all the work they had put into this restaurant. We also went back the following night to have some beverages at the bar. We were lucky enough to have the head bartender, Antonio (different Antonio from our server), he blew us away with some of the tastiest drinks. If you get the chance to try Antonio’s white Bloody Mary do it! Don’t let the name scare you away it doesn’t have any tomato juice but is garnished with a sliced cherry tomato. I cannot give this restaurant and our experience here enough props!

Chuck Nibley

Oct 01, 2021

5

Everything about our stay impressed us! From the moment we arrived! this is a destination vacation to enjoy, explore, and immerse your self. There is soo much to see and do! It is really exciting to explore all this amazing and expansive resort has to offer. From the hidden speakeasy, yes it is hidden and fun to actually find. To the many, many pools and restaurants! I have to say even after researching and reading this resort exceeded my expectations on all fronts. The food at Mercado, the Sunday brunch here is amazing. The other restaurants are equally impressive chic and romantic. Be sure to make reservations to some! You will no go unimpressed i assure you! Five stars on Everything. Thanks! And We will be Back!

Alma Flores

Sep 20, 2021

5

We got an all inclusive package and let me tell ya it was worth every penny! Since we get off the airport you get greeted and all through your stay. All the staff is friendly and it is a very nice clean place. All the food, drinks and alcohol beverages are fantastic delicious never disappointed us once! We had an awesome stay and experience throughout our entire vacation and through all the parks and events! Definitely recommend Xcaret you will not regret any second!

Jess

Aug 19, 2021

4

This was our second trip to an all inclusive resort in the Cancun area. The service was good, the restaurants were pretty good and the beach was great. The last hotel we stayed at had a beach covered in so much seaweed they had tractors running up and down the beach every 10 to 15 minutes to clean it up, not a problem 8/21. The transportation to and from the airport and activities was reliable and in good maintenance. All the parks Xcaret owns are included! The only downside was half the restaurants require reservations and formal wear and communication wasn't very great regarding what, when, and how things were available. Overall, I would recommend staying at Hotel Xcaret Arte. I wish you could have full access to the original Hotel Xcaret Mexico next door,maybe that will come in the future. There is still some non-intrusive construction going on and another restaurant should be open soon.

Job juarez hernandez

Apr 20, 2021

5

It is a new experience.

Guadalupe Roacho

Apr 09, 2021

5

Excellent place if you want to spend l9.mas.best of l9 better.

Gustavo delgado barragan

Apr 09, 2021

5

Very good place

David Romano

Apr 09, 2021

5

Wooow

Dei-bed Dei-bed

Jan 24, 2021

5

Very nice no more children cannot pass no more than 16 on

N9779GBaprilc

Quickly going bad

2

First few days were amazing but then things took a turn for the worst. Attempted to order room service and was hung up on. Our lock stopped working and couldnât access room for 45 mins today. It...

jcarifo

Incredible Staff

4

Very lovely resort with wonderful amenities. Great views, amazing food, a nice place to relax. Unfortunately it can be hard to get around if, like my wife, you have mobility issues. Some areas are...

Pbthompson3168

10 night stay first visit to Hotel Xcaret

4

First time visitors to Hotel Xcaret 4/3-4/13/2021 note we spent about 10k on this vacation hardly a drop in the bucket. Airport and Documentation-The Cancun airport is busy and very unorganized in my...

Kseniya T

Incredible service and atmosphere... but hide your things.

5

Though i won't let this taint the entire experience, my airpods pro went missing right from the bedside table. Never to be seen again. They did some "investigating", never heard back about it except...

AaronN903

Exceptional personalized guest services

5

Xcaret Hotel Mexico is a state of the art hotel. Our room was kept up daily by Rosie (5th floor). It was a great feeling after a long day of outings to come back to a fresh made room. Our...

La_Noviaaaa

AMAZING HONEYMOON

5

This Adults Only, All Inclusive resort is NEXT LEVEL. When we arrived, we were assigned two butlers, Roberto & Montse, who made it their mission to ensure all our needs were met during the trip...

Hotel Xcaret Arte, Playa del Carmen

Hotel Xcaret Arte

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Hotel Xcaret Arte, Playa del Carmen

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